Rodney L.

I go to several events each year. I was using Ticketmaster and occasionally StubHub. Late last year I wanted to see a Gregory Porter concert in Atlanta. After checking prices I noticed Tickpick offered great seats at reduced prices and with no fees. I was not able to use the tickets to get in. I called customer service but couldn't get a response. After sitting around looking pathetic for 45 minutes a kind ticket taker allowed my wife and I to enter just before the show started. I assumed the problem was in my inexperience with electronic tickets. I attempted to use Tickpick again at the Miami Open Tennis event in March 2024. I was not able to enter the parking lot with my tickpick ticket. I did attempt to call customer service and a Mr. Orlando promised to call me back after contacting the seller. He never called back. After over 60 minutes Another attendant saw my wife and I looking like lost puppies and let us in. The next day I was able to park but I had the same ticket problem on entering the Stadium. I must look pretty pathetic because another attendant saw me trying and failing to get help from Tickpick for over an hour and allowed us to enter anyway. I was able to watch general admission matches but I couldn't enter Hard Rock stadium. We were spared this problem on subsequent days because I was gifted some tickets that used Ticket Master and they worked flawlessly. These tickets covered two days and we were rained out on two other days. Needless to say, I will not try tick pick again.