Ordered 2 pairs of shoes over a year ago. Emailed them multiple times, nothing but one excuse after another. Waiting for material, working on backlog. Manager said shoe should ship in 3 or 4 week. I've been told that several times for over 6 months. Was told I could ask for a refund, from what I've seen in other reviews I doubt that will ever happen. What really gets me is the shoes I ordered are still being offered on their website.