Gern B.

I rented a midsize SUV from Hertz via Hotwire.com at the ATL airport on 4-11-2024 for $88.87. While at the counter, I was asked the standard questions about insurance, gas, etc. I was never asked if I wanted to upgrade my selected vehicle. When I received the emailed bill, I noticed that I had been charged for an upgraded SUV that I never asked for and was never informed I was getting. When checking out of the rental center, I also noticed that the gas gauge was showing less than a full tank. When I asked the lady about this, she told me not to worry about it and to just bring it back with the same amount. They have to know that this would be next to impossible because you would have to add gas, stop, check the gauge, and repeat multiple times to get it where it was. I also figured if I brought it back less than a full tank, they would attempt to charge me the $10.67 per gallon they charge to add gas to an under filled return.

Once I received the email receipt and saw that I had been charged an additional $105.21 for an upgrade I did not request or consent to. I filed a complaint with Hertz Customer Care. Today I received a reply back from them basically saying that it was my fault for not reading the rental agreement fully before signing it. They took no responsibly for upgrading me without my knowledge or consent. This is insane to claim that I should have read the entire rental contract prior to leaving the counter. They have now charged me $193 for a vehicle I had for less than 8 hours.

I do a lot of traveling and have rented a lot of vehicles. I have been asked multiple times if I wanted to upgrade, and I have been upgraded for free many times when they don't have the size vehicle I reserved, but I have NEVER been charged for an upgrade that I neither asked for or consented to. I will go out of my way to never rent from Hertz again.

I am retired 67 year old living off a pretty meager pension and cannot afford these tactics by an employee of Hertz. I have filed complaints with both the Georgia Attorney Generals office and the BBB.

I purchased a used engine from AM Used Auto Parts on 7-3-2023. The way the purchase went was, I went to their website and put in the engine I was looking for. It asked for Year, Make, Model, Part Type, and Engine size. I filled out the form and submitted it. A couple days later I get a call from Bryan, one of the sales folks that works for AM Used Auto Parts saying that they had the engine I was looking for. I asked him if he needed the VIN, which he never asked for prior to telling me they had the engine. This is critical because in 2014 Ford made several versions of the 1.6L engine and the only way to tell what version you had in your vehicle was to look at the 8th digit in the VIN. In my case, this was "X" which tells them I needed a 1.6L GTDI with a cylinder head temperature port. I gave Bryan the VIN and told him to be sure to note the "X" in the VIN.

When looking for a replacement engine, I contacted multiple salvage yards and every one of them knew the correct engine I needed when I gave them the VIN, I contacted Ford who told me the only 1.6L engine that went into the 2014 Ford Escape was the one with the cylinder head temperature port. They should have known that if they had performed the slightest due diligence on the VIN I gave them.

I had the engine sent directly to the auto shop that was working on my car. They installed the engine only to discover it did not have the necessary port. The engine would not work because as soon as the motor reached operating temperature, the computer would shut the engine down.

I contacted AM Used Auto and told them that they had send me the wrong engine. They denied any fault and stated they gave me exactly what I asked for. I drove the engine back to their place of business and returned it to them. A few days later I received a check from them for $1837.50. They had deducted $420 from my refund for a restocking fee. Their sales paperwork clearly states they will provide a full refund for any incorrect items sent.

I have sent multiple emails trying to explain to them that they could have easily looked up which engine went into the vehicle if they had only taken the time to do so. I made sure they had the VIN, I told the salesperson to make sure he noted the engine type character in the VIN, and they are saying it's my fault because I did not tell them specifically to make sure they got and engine with the cylinder head temperature sensor.

They like to use phrases like "Have a Blessed Day" to give you the impression that they are God fearing Christians, but they are just like the online scammers that invoke God in their scam emails to try to get their victims to trust them.