Roger A.

This is an open letter to post a review and share my recent POSITIVE experience with Rock Bottom Golf discount golf store. After recently getting my wife interested in golf while she was using my old, hand-me-down mens clubs, I decided it was time she for her to step up to a set of graphite shaft, womens clubs. While researching sports equipment stores, box stores and on-line stores, I came across the Rock Bottom Golf website where I saw they had a large variety of brand name golf equipment with various price ranges. While I did not want to break-the-bank for my wifes first set of clubs, I did want her to have a nice complete set. Well, I found an Open Box special that was very reasonable and in our price range, but I was hesitant to purchase them because I did not know this company, I was unfamiliar with the brand name (Ray Cook) and did not know if I could trust that the set was new and UNUSED. Before I made my decision, I called the company by phone TWICE (I missed their first returned call) and communicated through email as well. Let me say, if you CALL them, do not expect anyone to answer immediately, so leave a message. Each time I did, my call was returned within a reasonable time and emails were responded to (even on a Sunday)! Although questions were answered to my satisfaction and my mind was put at ease, I was still nervous about the open box brand new promise, but still placed my order. The company advertises Free Shipping (over $125.00) and Same day shipping, so I placed the order (Late Sunday night on 08/20/17) and it said to expect delivery by 09/05/17). Early the next morning, I received notification the that order had SHIPPED (Monday 08/21/17), tracking information was made available and I sat back to await the arrival of the new club set. Well, I did not have to wait long, because they arrived 2 days later (Wednesday 08/23/17)! I nervously opened the boxes not knowing what to expect, but was overwhelmingly surprised and pleased with the set. Everything from the color of the bag to the quality of the clubs, I received everything that was promised in the advertisement and it was BRAND NEW! My wife was ecstatic and VERY happy with the set, immediately started hitting balls in our back yard and now she cant wait to hit the links! I am unable to comment on the companys return policy because these clubs are NOT going back and I expect she will get many years of use out of them. I also feel confident to call the company if any problems do occur with the equipment. My thanks to Rock Bottom Golf and the staff in customer service I give them the HIGHEST recommendation possible and would refer anyone who is interested in a good deal on golf products to visit their website or give them a call!

This is an open review for Wayfair Furniture distributors. Over the years, I have purchased several items in stores and on line dealing with multiple companies and have often been satisfied and happy with the products I purchased and sometimes not so pleased. When a product does not meet your expectations, you now have certain options that include refund, replace, exchange, etc. This is when you must deal with customer service and that is when a company shows it's true colors and in my opinion, Wayfair passes with "flying colors". Although with many purchases I have made, the products arrived in good condition, I write this review for two (2) separate purchases I have made through Wayfair that arrived damaged.
The first time I had to deal with Wayfair's customer service was when a Glass Table that was delivered, arrived "shattered" in the box, noticeably damaged in shipping by careless handlers. I immediately got on the phone and called Wayfair expecting to be given a "hard time" from a company representative, but it was quite the opposite. I was immediately connected to a very polite and sympathetic gentleman who told me they would refund or send a replacement table to me at no cost. I did not have to return the damaged goods, and he apologized to me for the inconvenience of having to dispose of the destroyed table. I am happy to say, a replacement table arrived in a short period of time and I was completely satisfied.
The second, and most recent issue I had was with the purchase of a wooden storage bench that I bought through Wayfair from one of their providers. I could have bought this same bench from a different vendor, but chose to pay a little more to Wayfair because of my previous satisfaction. Unfortunately when the item arrived, the seat top on the bench had noticeable damage (from the factory) and was not mounted properly (hinge screws were stripped). I contacted Wayfair customer service once again wondering if I would receive the attention I did before and I was treated exactly the same! This time, when I told the first lady I spoke with what had happened and requested a replacement part, there was a misunderstanding what exactly I needed and the manufacturer sent the wrong part and it could not be used. Another call to Wayfair and this time I was connected with "Mercedes" who understood completely what I needed and told me she would order the correct replacement part and have it shipped ASAP! The part arrived, which I installed and am very happy now with my purchase, but even more happy with my interaction with Wayfair's customer service on not just one, but three (3) separate occasions and each time was treated by three (3) separate representatives who were kind, compassionate, sensitive to my needs and respectful of my situation. And each time, without hesitation or reservation, immediately attended to my problem. They took customer service to an all time high and I will continue to use them and recommend their company to my family, friends and anyone who wants to purchase products through a reliable company that excels in customer service. I give them a 10+ star rating!