Ron A.

Nightmare, the online customer service are not fit for purpose, a simple question and Ntebokeng the chat line operator gave stupid answers. When I asked to be put through to a manger they refused. When I asked how do I complain they cancelled chat. Called again Mark this time, much the same but this time with aggression and rudeness. Third time Natalia less aggressive but still refusing to help. Now I have no answer to the question and Loveholidays are blocking me from complaining or indeed contacting them to resolve the problem. Don't ruin your holiday book elsewhere.

If you want to be lied to, senton wild goose chases and be abused then this is the place to go. Were a good shop, now have gone to the dogs, it's all about them and giving the finger to customers.

A friend and I decided to by a Vax from Direct Vacuums, my friend bought a New one which was actually secondhand, and by their reaction one could conclude it was normal. Mine never arrived and after sending many email with no reply's, I received a screen shot showing it was delivered to an address that does not exist. Told them is and we are now back to ignoring me, here's hoping Trading Standards can prosecute. Would recommend you purchase elsewhere.

Their customer services will just give you the runaround and just waste your time, probably spending most of their time writing spoof reviews. Been with them years and no longer getting the cashback especially the high amounts, I wonder where the money is going? A more suspicious person might think they are actually getting the cashback and not passing it on as with my £70 quid for signing up to broadband. I did not even get the money for introducing a friend, and their CS are not interested, or not allowed. I will be taking this up with the regulator.