Not very customer oriented. I purchase three costumes from this vendor. The products were shipped from Spain to Switzerland to New York to New Jersey (the intended delivery point). Then, somehow, some way, the USPS sent the package to Atlanta, GA where, presumably, it will stay. Chicuu says they'll provide me a refund only after the package is returned to them. They could care less about the me or the lost package. Stay away from these jokers.