We bought a Hastings Dressing table and stool from M&S. A few weeks later the stool collapsed under the weight of my 9st 7lb wife.
M&S asked for photographs following which their "experts" Castellan decided their was no defect!
The sad thing was the underhand way they communicated their decision. They sent it from a no reply email address.
I have now resorted to legal proceedings. They are selling shoddy, unsafe furniture at premium prices.