I paid for parcel2go to pick up a parcel from England it was an expensive parcel worth $800.00 I also paid for insurance to ensure I would receive the parcel and if lost Iw old be compensated. The parcel was lost through Australia post and I was given and presented letters (twice) to state the parcel had been lost. Parcel2go refused to pay the insurance on the parcel and their communication was non existent. I suggest never to use this company they are unethical and dodgy