Ron P.

Tip for consumers:
Do not waste your time or money on this game. If you like to play pool go to a pool hall and play for real. The game is rigged many players us hacks and many people you think you are playing with are bots.

Products used:
8 ball pool by Mini Clip

There are many bugs in the 8 ball pool app one of then is if you accidentally select the wrong game you can’t back out. I lost 1 million coins on 3 occasions and contacted customer support to ask for a refund of only 1 million coins. Here is their response.

Elizabeth (Miniclip)
Feb 1, 2023, 11:52 GMT

Hello Ron,

Thank you for your message and I'm really sorry that happened.

I know that sometimes players press the wrong table or button, starting a match that they don't really want to play, because it's a high bid table, for example.

Unfortunately, there is no way to refund this kind of coin loss. When you initiate a match, the system registers you as searching for an opponent. If you click the "back button" but the data isn't processed quickly enough and an opponent is found, you will be placed within a game.

Nevertheless, I will send your feedback to the team, we are always looking into new ways to improve our system.

Also, keep in mind that the system does not select matches for the player, automatically. We advise caution and suggest you try to scroll between tables by dragging the empty spaces between the table selectors instead of touching and dragging the selectors themselves, in order to avoid unintended matches.