Roo K.

I ordered customised t-shirts on 18th March 2024 for an event in late April. They still haven't arrived and are now too late for the event.
Messages to customer services have proved useless - they just sent standard emails saying they will speak to logistics but never get back with details of my order.
I have asked repeatedly for a refund but get told they can't do that, the only chance to get my money back is to refuse the order when it arrives and they will credit me if it gets back to them. So the only way I get my money back is if they actually bother to send them out, and I return them.
Does this company actually exist or is it a scam?
Order number W*******