Rose M.

False advertising and misleading information.
They advised they work in Australia and call from Australian phone number. The Australian Website has a toll free number that isn't avail to dial from Australia. I questioned if they are definitely in Australia and sales person confirmed this a few times. I advised I don't want offshore service. This resulted to no office in Australia. The Australian phone number they call you is just a patch number toll free 24/7 advertised is fake.
They promise they have a Professional team that will design logo and website. The unlimited logo service is them making unlimited on a logo generator software. I did a better design in 5 mins that their designs they kept presenting. Each time I gave feedback they didn't take any of that to modify logo. Because they must note I don't like them so hit the auto generated button!
Very basic design and not even close to what was promised. I PAID FOR MY OWN LOGO because they promise it will be better next time and take on board what I need for a logo.
They just drag on to waste time pretending to be a professional web and logo company.
The Project assistance person changed 4 -5 times under a year.
The last Person resigns and the company doesn't advises paid customers and that's when I realised all their contact points are just fake and robots.
Except One service line dials to you leave a voice message and they will call you back.
Took me 2 months for someone to call me
After attempted all phone numbers, sent emails, messages on my project page, social media messages, others calling on my behalf. Calling the project mobile numbers I was given during the project.
2 months later someone calls and acted like it's ok here is someone else let's get on with building my branding website.
I demanded refund after finding the truth of false and misleading.
Then they play hand ball making out its escalated and pretend to get back to you within 24-48 hours and they don't. Because I want my money back they have ignored and then reply back with false statements that they happy to continue working on my business project and can't refund but refer to management.
They don't refer they just drag on more as they are very good at dragging on

This is not what you want when building a new business that is a passion and expect that you get professional and accredited service that they pretend to be.
How they handle the dispute only shows how they aren't a legit company.

If they are a legit and work under Australian regulations I would of spoken to management and received a refund from how I was misled and lied to about their services and about working in Australia when they took my money!

They need to be shut down and not rip us off.

Buyers beware don't waste your money on scammers!

The one star is only for me to add a review not a star is deserved