They lie. They misrepresent. They tell you they will obtain documents they never get for you.
Asked for a birth certificate from Ireland. They said they would get it. They never did. It was a complete and total waste of money. They would not provide a refund.
Tip for consumers: Go ELSEWHERE! Do NOT use Record-Click!
Products used: They were supposed to research and send me a copy of a birth certificate. They never did. They didn’t give me what I needed or anything of value.