I purchased the powder but felt it made the lines on my face look worst so I returned it via USPS. I emailed 9 days after the tracking info indicated it was received at Barbara Geller's location. I sent numerous emails asking about my refund. Getting nothing but the run around. Even telling me there is no record of my order. I'm really annoyed. I just want my refund now. I would rather the product and customer Service at a 2 out of 10.