Rose R.

I ordered a college ring from Herff Jones in early August 2021. It arrived a few months later, looked nice but the palm side of the ring was as thin as paper! I sent it back promptly when they advised to order a smaller size and they didn't return the ring until I called in November 2021. I had a terrible customer service experience when I had to call a number of times and was hung up on and left on hold for 20-30 minutes. When I finally received the resized ring, it was destroyed! It was warped, bent out of shape and the Bezel holding the stone in was cut in places. I had to call many times and was still told by the repair department they wouldn't remake it. I paid $1,000 for this ring and I expect a perfect ring for this price. I finally spoke to the college rep who pulled strings with the manager to remake the ring. Now, February 2022, I have received my ring back. It now fits and is mostly symmetrical but the bezel is crinkled and I still don't think it is worth the money I paid for it. The palm side of the ring is so thin it cannot tolerate much of any wear at all. My submitted picture is the final product and it's NOT worth $1,000 I paid. I'm giving up on because I'm just exhausted from trying to get a decent quality product. I wish I could get my money back because it's such poor quality. DON'T USE THIS COMPANY!