Rose T.

5 days ago I made an online purchase for a fridge, microwave, washing machine and dryer to the tune of $6940.95. My local store have informed that they have not even received the order!
I have escalated the issue and was told our issue has gone to the security team for clearance due to the total of my order being over $5k.
There is only email contact or live chat who tell you they have escalated the issue and to basically be patient.
No phone numbers for anyone who may be able to help and the local stores hands are tied. I've asked for a refund so I can purchase items in store and this was declined ‍

After spending all of my Saturday on the phone and on live chat trying to get my order put through and assured it will all be delivered Monday so I take a day of work for them to only FORGET TO PUT MY ORDER ON THE TRUCK!

Please, save yourself thr heartache and choose another store if you want more than a few items to set up your home! Right now I am grocery shopping daily with four small children and needing to go to laundromats which is a gross inconvenience. Despite all this, Harvey Norman apparently will not provide any level of discount/gift voucher or even a written apology for their sloppy and slow service!
To say I'm livered is an understatement