Our business has used Iron Mountain for years and had many problems, we have pulled most of our files from their storage facility and submitted a request to destroy remaining records and close our account, Cannot get a response from them at all despite repeated emails. Calling is a waste of time as if they don't want to handle the subject matter, call is placed on indefinite hold. Appears to be a delay strategy to justify continued storage billing. DO NOT USE THIS COMPANY. Rent a private storage unit that at least you will have some control over.