Ross M.

REALLY good packing for heavy and fragile goods

Shipping with UPS seemed cheaper than with Zenmarket, and they didn't SMASH up my stuff like Zen did several times. See my other review linked below if you want to avoid their terrible service. Also, Sitejabber reviewers seemed to have a far lower regard for Zen before I wrote my review, I seriously think there are plenty of bogus accounts out there because their rating has gone right up since I made Zen aware of my now *published* thoughts. Check how many positive reviews they suddenly got around the 22nd to 23rd May, and that will tell you how reputable trustpilot really are too...

Https :// www.sitejabber.com/reviews/zenmarket.jp?utm_source=transactional%20email&utm_medium=email&utm_campaign=weekly%20views%20update&utm_content=text%3A%20see%20entire%20review#56

From Japan have packed my boxes with double boxing, suspended with polystyrene corners. It's like a box within a box, amazing service. See my video below to see how good it is. They really know how to pack big, electronic fragile items, because they are both professional and careful with the way they do things. I don't even have to go through the incessant nonsense of making a claim with them, Zen made my blood boil.

This company have excellent and helpful customer service, and also allow you to store records in their warehouse until you have enough that you want to ship. This avoids all those releases you don't want to get, but choose to make up shipping costs. Great company!

I ASKED FOR SEVERAL FAKE REVIEWS TO BE INVESTIGATED AND THEY HAVE BEEN REMOVED, PLEASE SEE VIDEO ON THIS PAGE - (IN FACT MORE HAVE BEEN REMOVED SINCE THIS VIDEO WAS MADE)

First written in Feb 2023, I proudly showed Zen and Andriy this review around the end of April.

Then between May 22nd - May 26th a total of 22 - TWENTY TWO! 4-5 star reviews magically appeared to boost their ratings! Makes me wonder who these people really are...? 39 REVIEWS ACROSS A PERIOD OF YEARS, THEN...

22 REVIEWS IN 4 DAYS!

Before May 22nd 2023 and THIS post in their faces, 39 reviews and total 2.5 star rating - CUSTOMERS OVERALL UNHAPPY

After May 26th 2023, 61 reviews and total 3.9 star rating...CUSTOMERS OVERALL HAPPY! WOW!

Please see my photos for a review by Diala on Trustpilot, and also for the EXACT SAME REVIEW BY DIALA on this site! Wow, she was compelled to really show her gratitude. Then there is the message from Igor on Trustpilot where Zenmarket managed to reply to... themselves?! OMG! **(Diala has also now been removed, check video vs site at present)**

In other words check out all the 1 star reviews and don't trust Zenmarket!*

Three bad deliveries with broken electronics, one of which caught fire. You can see photos as attached and also the linked Youtube video below. They will blame anyone for packing. One time they dragged it out and to appease them, I did what they asked and contacted SF Express; they said Zenmarket didn't even answer their response! They certainly didn't tell me! (see the email from SF express attached). It's clear they just try as hard as possible to pass the buck.

https://www.youtube.com/watch?v=4laqLsp4wZU

I made them so many videos and showed them the truth as best I could capture it, also left a review on Trustpilot which Zenmarket chose to flag instead of comment upon or respond to. I had to edit the review, but thankfully this site (SiteJabber) allows people to write honest reviews, provide links, photos and videos as evidence. Note the difference in ratings and you get some idea of how things work. There is something really fishy with the differences to reviews written here as opposed to other review sites.

I then got in touch with their CEO Andriy Naumov, who fobbed me off for a week and then gave me some kind of pre-written response, or his secretary wrote it for him. After a week, I asked for some kind of answer, he told me the same old from the team, or his secretary did.

Check him saying "Zenmarket are legally obliged to contact shipping companies regarding any refund they are making!

Legally obliged to the Japanese government? He's the CEO of his company, I'm not sure if he needs to write expenses receipts to himself by law in order to settle up for damaged goods. See video attached and pics too for my convo with "him". It's utter lies!

Last time I messaged them, they blocked me from all activity other than messaging (see attached pic with brown banner). There are so many better companies, again check the video linked above. Also, after Zen kicked me off I eventually did have a package checked by customs and they taped everything and stuck a note on it to say they had been inside, so they clearly don't smash up my stuff for fun. Also FromJapan who mailed it did a stellar job of packing, just like the other two parcels in my Youtube video.

Zenmarket's packing is terrible, they try to blame everyone else. I've been using FromJapan since.

As said, watch the above YouTube video, AND WATCH THE VIDEO BELOW HERE or look at the sheer amount of smashed up items in photos below if you want to see why!