I signed up and tried to register my CC and there was a problem. Wrote to them and tried calling their phone... no-one there all day, just kept me on hold for 5 minutes and then the call is forwarded to a message bank.
Even tried the live chat... after 25 mins still nobody is answering. I was considering using this company, but have serious doubts.
It took a complaint through this site to get an eventual reply via support email... didn't bother replying because I decided to use another company with responsive customer service.
Hello Ross. We are truly sorry to hear you had issues reaching us. It appears we have replied to your messages to try to help but have not received a response from you. You may need to check your spam folder for our replies. We would love to try to resolve this for you and help. Please check for our message on how to solve your issue and let us know if you have any further questions. You can contact us here anytime https://www.myus.com/about/contact/