rozain c.

Piping Rock has recently started to guarantee the quality of its products by a one year return policy. However I have found it imperative to buy products I have already bought from them and tested as OK. I recently bought a eye serum for the first time which did not seem to agree with me.It cost around $6 in an order that was around $75. I emailed them expecting a customer friendly response. Instead they asked me for details on the product that I did not know how to find - one was the date of expiry. There were a series of numbers on the item that I sent them. Waiting for them to respond. As a customer I decided NEVER to try their products if I had not bought them before.

I bought breast lifting tape which was so thin, a bandaid would have had more staying power. Seller refuses to do any returns or refunds, though when you review them, which I did on TRUSTPILOT they respond telling you to contact their customer service. After I asked for a return and/or refund they BLOCKED me from contacting them. I get a blanked out screen.