Rufus K.

I order a sneakers and the shipping address was incorrect. Called back less than an hour to rectify error. Customer Service Representative said it was corrected. Went back to track, error still exists. Called again, and requested a change. Customer Service Representative told me again that it was corrected. Went back online to track shipment. This time, shipment city has been diverted from Euless to Grandbury without my knowledge. Asked to speak with supervisor or manager, cannot get one for up to two days while shipment is still in transit so as to correct the error. Up to now shipment is still in transit to an unknown destination which they care to do nothing about. I'm about to ask for my refund ASAP! I don't think they know their what's going on in their circle.