Henry B.

I bought my tickets without issue. The problems started when I needed to change my flights due to a changed cruise itinerary and they quoted me a £1,100 fee just to rebook ONE flight (the original fee for both tickets was about £500).

Because other companies were offering far cheaper tickets than that, I went there with a different company only to find out while on said flight that my original return had been cancelled by TravelJunction, and they didn't even email me about it. No refund. No discount on a future purchase. Nothing.

That was when I had a long exchange with the customer services, and the word 'awful' is a tragic understatement. I had to call them up four times because the first three operators, upon hearing of my issue, and upon me telling them I was starting to have an anxiety attack just hung up.

They just hung up on me. I have experienced bad customer service before, but this is so bad, it has to be intentional. There is no way such an abysmal customer service team can exist and the higher ups not be acutely aware of it, and fine with it.

Simply, this place isn't worth the discount. Buy direct from the flight companies for a slightly higher price. Use 3rd party sites like this and you'll regret it sooner or later.