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RUSS C.

McKinney, United States

Contributor Level

Total Points
80

1 Review by RUSS

  • XS Power Inc.

1/8/24

PURCHASED 2 XS POWER LITHIUM BATTERIES FOR AN 06 FORD E350 VAN AND ONE OF THEM SHORTED OUT AND ALMOST BURNED MY VAN TO THE GROUND! THERE ARE 2 IN A DIESEL AND ONE OF THEM SHORTED OUT, FIRE EXTINGUISHER WILL NOT PUT THE FIRE OUT, WE HAD TO DROP THE BATTERY TRAYS WITH PLASTIC AND FIRE ALMOST HITTING OUR HANDS, THEN WHEN I CALLED THEM THEY TOLD ME " THEY HAD NO DESIRE TO HELP ME" THEY LASTED JUST OVER A YEAR, ONLY ONE OF THEM FAILED INTERNALLY, THE OTHER ONE MOUNTED WITHIN 2 INCHES AND WIRED IN SERIES SO YOU GET AMPERAGE BUT NOT VOLTAGE INCREASED, DIRECT REPLACEMENTS, DID NOT FAIL AND THE CUSTOMER SERVICE GUY DEVIN, TRIED TO BLAME IT ON MY ALTERNATOR. AGAIN, STOCK 120 AMP ALTERNATOR, BUT THE BATTERY ON THE SAME CIRCUIT, HAD NO ISSUES, COMPLETE TRASH, DO NOT BUY!

Tip for consumers:
Devin, in customer service is RUDE and thinks he knows it all. I own a repair shop and have been working on Vehicles for 30 years, if these batteries are on the same circuit and only one fails, that is usually an indicator of an internal failure but he was not hearing it. Told me to pound sand!!! As a shop owner that has purchased THOUSANDS OF DOLLARS in their products that continue to fail, I would help someone like me out and not act like I KNOW IT ALL!! DONE WITH THEIR PRODUCTS!!!

Products used:
2 xs power 1100 CCA Lithium vehicle batteries

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