Russell G.

The wig I ordered was not the color advertised. Because they require that you call to get authorization for a return, I attempted that at least six times. They did not answer or give me the opportunity to leave a message. Bad product. No return.

DON't ever order from WIGSBUY. After I waited 5 weeks for my order, thinking that my order had not gone through, I ordered again. Two weeks later both orders appeared at the same time. Instead of subtle shades of blonde, large chunks of the wig were screaming bottle blonde. To return the items, information in the packaging said that I must call customer service at the number provided. Every time I called the line was busy. What commercial establishment allows a busy signal? Obviously, Wigsbuy does not intend to permit returns! After the 3rd call, I sent them an email asking for the same return information. Weeks later I still have no response. I called several times more and sent an additional email – still no response.
I looked through my credit card account for Wigsbuy and found nothing with that name, but I recognized the charge amount beside the name, "WWW.YOURCHICS.COM HONGKONG." I wonder why Wigsbuy hides under that name?
So:
1. Product quality significantly below advertised;
2. Product color different from picture
3. Extremely long delivery time;
4. No promised confirmation email with order number, tracking number, etc.
5. return requirements calculated to prevent return; and
6. Customer service useless.
What you see is what you get…NOT.