First of all, although they are based in the USA, all of their parts come from overseas in China. I had purchased the MSA 4-wheeler and plow in early February and it didn't arrive until almost April. I believe that the only reason it was even delivered was because I ended up disputing the charge on my credit card as they obviously didn't honor their 10-15 day policy of delivery time and I gave them every opportunity to tell me what was going on. I had called multiple times and only ever got the run-around: should be getting tracking soon, parts delay, in warehouse being put together, truck hasn't picked up yet, you name it, for almost two months I heard it.
I wasn't home when it was finally delivered and the driver apparently got the ok to leave the ATV and plow outside of my property, close to the road, with keys "hidden" under the seat, along with the open title and all paperwork.
I had no choice but to withdraw the dispute because the product was technically delivered, although I had not technically accepted it. I would've had to pay for the carrier to take the product back in addition to a refund of - 25% of what I originally paid.
I went to install the plow and realized that there are parts missing. I had to independently special order plates to secure U-bolts for the plow system. Finally, after a handful of rides, without the plow, under 15 mph, I can't get the ATV to stay running. Every time I put the vehicle in reverse, it stalls. I now need to pay my mechanic to make a house call.
My experience with this company has been awful. They are great., attentive, and customer-oriented until they get your form of payment. After that, they couldn't care less. Buyer beware!