Ruth C.

You heard from me before. I never got a refund. No response to e-mail or telephone call requesting refund because I did not want to buy software without a Certificate of Authenticity (CO) as soon as I found out that this was what they were trying to sell me. Surprisingly, Microsoft did not answer my questions about the legitimacy of the software sold by this company, either, but did offer to NOTIFY me if I try to install any MS software on this computer that is not authentic. ElecSurf claimed that what they were selling is legal -- exactly what Microsoft sells as downloads -- and guaranteed a full refund if not what they claimed -- a one full year guarantee, so I decided to go ahead and download the software on this computer, burn a disk and try to install it (Windows 7) on a computer that has Windows XP Home Edition running on it (but no internet connection). The Key did not work. I could not install it. I wrote to ElecSurf about this problem last December. No reply to date. I wrote again today asking for either a new key, help to install the software or a refund. I'm losing hope. (I did purchase OFFICIAL MS Windows 7 Ultimate -- with CO -- from Staples but that is for my laptop -- one installation only.) ElecSurf collected $114.99 from my debit/credit card March 29,2010. To date I have had nothing but aggravation from them. I'll let you know if I get any satisfaction, but I'm getting mighty doubtful. Does anyone know any recourse a person has when cheated out of $114.99?