I published here a one star review for dressve on August 12th based on their failure to respond to my request for a pre-paid return label I need to return some of their clothes within their "7 day free return period". A Dressve representative works tirelessly answering every complaint within hours of being posted here, thus giving readers the impression that Dressve has a fast and responsive customer service. Well, I wish that was the case, but it seems to me that all they are concerned with is "perception", because in actuality once you answer them privately they dissappear again. It's all a cover. When I complained in this website I was rapidly approached by their representative apologizing and asking me to contact her privately with my order number. I did so on the same day, August 12th, and 5 days later, August 17th, I'm still waiting. Somehow, something tells me that I'll be publicly contacted today after this 1 star review, but if you read it don't get your hopes up (I don't), they are just trying to save face. By the way, my order #, once again, is *******.
Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible? You can also contact us via service@dressve.com or reviews@dressve.com.
I’m looking forward to your reply, thank you very much!
Best regards,
Dressve Team