R W.

Great computers largely, just hope there is no issue as customer service is a joke. They couldn't even get the sales part right of my order, god forbid trying to solve a technical issue. I'm shocked to read reviews saying the sales experience was solid. If how they operated with me on a non-tech issue is indicative, I would 100% believe the torrid comments people say about their inability to address real customer service issues. It was such a bad experience I'm returning the two laptops I ordered from them.

As context: Spent about 2 hours on the phone to get a simple price match processed two days after I ordered the item from their own website, and still couldn't get it processed. New price was on their website and the original item was from their website.

The first 5 minutes of the call I could not understand her because several other people were yelling on their end of the phone about something else. Speaking on time, what I was asking should take 5-10 minutes to resolve, I was talking or waiting for 2 hours without any resolution in site.

Mind you I called them HOPING to save them money and the world gas from having to return the item they sent me and have a new one come at a lower price. They advertise a simple 30 day price match and protection, but I'm convinced they put low skilled employees in place to process it to limit people using that protection. Eventually had to hang up on the CS person after waiting 40 minutes to talk to them and a Jyoti Sharma putting me on hold 5-10 times over the next 50-60 minutes, rarely ever properly communicating what she was doing. Eventually told her I'm just returning the thing, waited a minute for her to say ANYTHING (but she didn't), and so I hung up.

Order number *******384

Fairly certain this is a scam or a company that is not to be trusted because of the performance and customer service is so bad. If you look on a few review sites, you will see that they are about 40 to 50% positive in the past 12 months. The overall score is high, but recently very poor.

Have spent a combined three hours following up on my order for the past month with this company. Still don't have a response on where the contacts are. It feels like a scam or a company that is drop shipping without inventory.

When you try to call, every option says we are too busy and we can't pick the phone. When you email they don't respond. The only option is to use a chat function where the customer service people give very vague answers to try to get you off the chat as soon as possible. In my case I was told to keep on checking the tracking information for another five days, it's been 30 days since ordering. After five days, they said to contact them again for potential options. Likely going to have to call the credit card company to dispute the transaction.