To begin with, they bill you when they receive the order, rather than after shipment. Turns out lots of their stuff gets dropped shipped. Well, if the drop shipper doesn't ship you've already paid and are left holding the bag. That's our situation. We have contacted them 8 times in the past 2 months trying to get a shipment or a refund. If they answer at all it's with 2 words and empty promises. We've been left with no choice but to initiate a dispute with our credit card company to be made whole. Stay away!