Ryan F.

Tower Hobbies used to be my go to place for RC airplanes and things. I have used them for decades. My recent experience with them has been a major turn off. I know they have been bought out by Horizon Hobbies and I am not sure how that will ultimately play out for them.
I got an email that said sign up for the Super Saver Club and get a 20% off coupon. No restrictions. I used to be a member of the club because they offered shipping on lower dollar value orders and paid back better points so I thought, "Why not?" 20% off is a good offer and I can get the cost of the membership back easily.
I signed up for the Super Saver Club and it says you should receive your coupon within 24 hours via email.
After almost a week of never getting a coupon I reached out via their contact us page to find out about my coupon. I got the email that said they usually respond within 24 hours.
Almost a week later I get an email from a customer service representative and he apologizes and provided a coupon code. That evening I sat down to put an order in. When I put the coupon code in it said it was unable to apply the coupon. I replied to the email and asked what to do since the coupon was not working. The representative replied that the coupon had expired and to have a nice day.
I responded and questioned why a coupon code I was given that morning had already expired. His last response was he would check with his "super" and get back to me. I still haven't heard anything.
It is very frustrating. The only reason I signed up for the Club was for the coupon. If they are going to advertise an offer I would expect them to stand behind it. Apparently that is not the case with them anymore.
Sad because they used to be a great company to work with.
Several days after joining the club I got the email asking for feedback. I have been waiting to see how they resolve the issue before responding to that request. I figure at this point it is time to finally respond to their request for feedback.