Ryland T.

Fraudulent company…

Tripguru is the worse your company…

I booked a tour in Bali… and specifically sent an email to confirm that I will be returned to my hotel by 6 pm… because I had prebooked a 6:30 pm airport transfer… and Bali traffic is no joke and you must leave on time…

Tripguru responded that I would be back on time by 6 pm…

So I go on the tour and confirm with the driver… and the driver says that I will get back at 8:30 pm and miss my flight…

It was a group tour and so I even tried to stay on the tour but every person had to agree to do the Ubud rice fields last and go far east first… I was even willing to pay for my own taxi from Ubud back to Denpasar AT MY OWN EXPENSE…

Unfortunately, one of the passengers was adamant that she wanted to do the Ubud rice fields first… and so I had to leave the tour before it started…

And here is the Fraud and Scam part… the company refused to issue a refund even when I have written proof that they responded saying I would be back by 6 pm in time to catch my flight…

I booked through GetYourGuide and they refunded their 30% cut… but TripGuru is a fraudulent company and still has not refunded the money…

I could do a bank chargeback with all the written evidence that I have on this… but that would also harm GetYourGuide who gave me a refund on their part…

So I am instead just warning everyone not to work with TripGuru…

The problem is that TripGuru I found out is based in the Philippines and not Bali… so their customer service doesn't even know anything about Bali…