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I had images left, my understanding what that I could still use those images when I suspended my account. Today was my subscription due date, so I think I just paid $34 for images I can't use. To unlock the images again I took advantage of your offer, so I just paid another $20 for 15 images. I am expecting to get a $54 bill on my credit card, which really upsets me.
I chose dreamstime for the image selection, but I don't need it all the time and I could use other platforms for less, they just don't have the variety.
* Dreamstime attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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I have a very poor experience and I am closing my account here.
Your credit pack pricing is misleading, I thought I was buying credit packs, but once I clicked...
We sincerely apologize for any confusion regarding your subscription and image access. It's crucial for us to ensure our customers clearly understand our plans and their benefits. Regarding the unused images and charges you mentioned, we'd like to investigate this matter further and find a satisfactory resolution for you, we will contact you by email.
We value your choice in Dreamstime for our variety and want to make sure we address your concerns effectively. Your feedback helps us improve and we're committed to making your experience with us positive.