S. A.

I placed an order for enough yarn to make a blanket, to be shipped to Ireland. I was giving them a second chance after their incompetent shipping company, Evri, lost my previous orders. Minutes after placing this order, I talked to their customer service rep in chat and got their promise that they wouldn't use Evri this time because Evri has a bad track record in this area. I was assured it was taken care of. To my shock, the parcel was shipped by Evri anyway and of course Evri screwed up again. Even though the parcel was supposed to have been shipped duty prepaid, I was emailed by the post office and requested to pay Customs fees. I contacted Lovecrafts for help and they told me to pay the fees. I refused, so the post office, who were holding the parcel at their depot 250 km from me, returned it to the sender. Lovecrafts refunded my money. After their "investigation", they now claim I received the parcel and are hounding me to pay them back. What actually happened was that when Evri handed the parcel off to the post office, Evri marked it in their system as "delivered", but it was not delivered to me. I sent proof of all this to Lovecrafts. They owe me a massive apology and I never intend to buy from them again until they figure their mess out and STOP USING EVRI.