Sally B.

It placed an order for hairspray with this company. When I got my confirmation I realized that I ordered 1.5 oz. Size instead of 10.6 oz. The cost for the 1.5 oz was almost what I have been paying elsewhere for the 10.6 oz. I went to their customer page and sent an e-mail right away asking them to cancel my order. I also tried to call customer service number and was never able to get through. I left a message that I ordered by mistake and did not want the order to ship. I never got a response. I thought maybe they had cancelled my order, but about a week later I received the incorrect product in the mail. That was after I had made two more attempts at cancelling the order on the customer page and two more voices mails with "customer service". Now I am trying to decide it I just keep the product I did not want, or go through the pain of returning it and trying to get a refund. Don't use this company. Their customer service is terrible.