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Really speedy delivery. Very satisfied. Would totally use this site again.
Great choice of incense sticks and cones, also soaps and incense holders. A really friendly service.
I originally reviewed this in Aug 2015. I've copied and pasted as it won't let me amend.
"Company will not respond to emails or "tickets" and calling either telephone number on the website leads to a recorded message stating telephone calls are no longer accepted due to the "Ticket system"
Only responses from emails are auto responses asking you to email the customer care manager (the person you have just mailed in order to GET this response)"
Edit - Company is now repeatedly contacting me (via this site) asking me to edit my review.
The order did eventually arrive after about 4 weeks. My above review regarding contacting the company still stands.
2nd Edit - The response message from "HappySmile" seems to be for show.
Sally hasn’t received any thanks yous.
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Sally isn’t following anybody yet.
Empty.
Thank you beauty2be my teeth are gleaming just after a few applications. I have purchased before...
Outstanding customer service from start to finish received order within 24 hrs worked great teeth...
**PUBLIC APOLOGY** During August 2015 we lost a member of staff sadly to long term cancer. It was a very sad time for HappySmile Dental Supply. Orders were delayed by upto 3 weeks. We make a "public apology" as we were not fully upto "operational" speed during that time. Rebecca had a very young family and left behind two lovely small young children. We did feel very sorry for our team
Member who we all had grown to love over 8 long years. We could of done things different and we learnt from those lessons. It did effect staff morale at that time due to grief. We are very sorry and we do take full responsibility. We did offer a poor customer service experience and delivery was late and this did upset customers during August 2015. We could not publish this public apology at the time as it was such a sad time for our staff at our dental supply company. Once again, please accept our most sincere apologies.