Samantha L.’s Reviews of DressLily & more

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6/12/17

I read the reviews and took everything into consideration but I guess reviews don't lie. Their customer service is awful. I ordered 3 dresses. One was on back order which they did not tell me and they gave me a hard time on a refund. When I did get the refund it was not for the full price. Next, I had paid for expedited shipping but it took longer than that to arrive and they said expedited shipping only gets it out of there warehouse faster so skip the expedited shipping - it's not worth it. Then I finally get the 2 other dresses and 1 does not fit. We used their size chart as well as compared the model size. I asked to return the dress and they want pictures to show how the dress does not fit! Pics of my daughter absolutely not! Now they will not do a return and I am stuck with a dress. Do not use them!

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CustomerService R. – DressLily Rep Over a year old

Dear Samantha,

We are sorry things have taken longer than expected.

Please note that all our items have varying processing times that are clearly marked on the product page.

The total time it will take to receive your item is the processing time plus the shipping time.

We are sorry to hear that you were not satisfied with your order.

We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here:
http://www.dresslily.com/m-article-id-80.htm.

We have arranged the refund you for your order. Please check the details in the message we sent on our ticker center.

We are always happy to assist you,

Dresslily Customer Support Team