Samantha T.

Unethical and deceptive business practices. We signed on for a trial six month period. At the end of the six months, without any notice, we were charged again. Their response was "we are so sorry, our rep was ill. It won't happen again." We received an email that our "invoice was ready." Emailed and spoke to several reps who assured us our account would not be charged without speaking to us first. We were promised a prompt call back. Finally received a call several days later and was told our account had already been debited. We were told to "read your agreement." Asked about the previous apologies and promises not to repeat an unauthorized debit and was told "prove it." This company doesn't even send any notice that "it's time to renew in thirty days." I was told it is "my job to keep track." I do like the service but we won't be "autorenewing" with them ever again. Beware.