I placed an order for puppy food and paid for express delivery expecting to receive my order in two days as is the case with all other companies I was told there had been a glitch in the system and my order hadn't been received with no apology, no refund on express postage and have just been notified my order may not arrive for another 5 days. DO NOT ORDER FROM THIS COMPANY if you are expecting a quick turn around or any customer service whatsoever! I was extremely dissatisfied.