Sammie E.

I purchased over $6k worth of furniture from Haverty on a 18mo, same as cash promotion. I guess they were under the impression a black family wasn't gonna be able to pay off the furniture in 18months. I was constantly receiving calls to come shop more as I paid off this debt. Fast forward to $1,500 from payoff on my account. Haverty went in and reduced my credit limit from $6,500 to $1,500 which increased my credit card spending limit and caused a big hit to my credit report. No one could explain why this was done. When I made this purchase, I bought the guardsman gold plan and believe me when I tell you. DO NOT PURCHASE THIS WARRANTY! I have been going back and forth with guardsman and Haverty. Guardians sent out a tech for repair on what was suppose to be all the furniture (sofa, chair, 2 night stand and bed). The tech only came out and looked at the sofa and informed me that the VINYL (not leather as Haverty stated) couldn't be repaired. This tech never mentioned the chair or bedroom furniture and states that's all Guardmans requested to repair. This supposedly leather sofa cost thousands but Guardsman offered me $236 for the sofa. Today 2/21/24, after over a year of seeking a resolution to my situation, I'm still stuck with damaged furniture and no help from Haverty. In fact I called the Kennesaw satire today and was transferred to CS, only for the rep to hang up in my face, when confronted with the matter. I called guardmans and a Miranda quickly connected me to a number of a service that's closed. She did give 2 different claim numbers, generated I assumed by rooms but still no answer on how each claim number not list all the items damaged. I used to word at a Haverty furniture warehouse in MS and this store is a joke now. I'm in search of a good attorney for both Haverty and Guardsman as we speak. I've mentioned to them several times of their waiting game. I see the constant running around as just such, until my warranty expires.