I bought two Canada Goose jackets off Singer22 with expedited shipping. The items came quickly and in great condition. Unfortunately I didn't realize one had been a return and someone had worn it with the tags still on it, but I found trash in the pocket. I called Customer Service and received a response shortly after with an offer to either return the sold-out coat, or a partial refund and to keep it. I was very impressed and I will shop here again.