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They don't send you what you order. Plain and simple. Waste of my time and money. Order somewhere else, even if it cost a little more it will save you the headache.
Also - don't throw in weird food with your orders. I didn't ask for it and I don't want it. I ordered a cable and they sent "complimentary" food that I have religious restrictions against eating - highly offensive and unnecessary.
Tip for consumers:
Don't use this site. Terrible. Buy somewhere else.
Products used:
nothing.
Sam P.'s review of Monoprice earned 4 Very Helpful votes
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Sam,
We apologize for the issues with your order and we meant no offense by including the sample and apologize for that as well. Please email your order number to escalations@monoprice.com and we will be sure to get you the item you didn’t receive.
Paul S.
CS Manager