Sam R.

I ordered a fender from them at 10:55 AM. They showed 5 in stock. They advertise same day shipping if ordered before 12pm. I ordered from them because I really needed this part quick. They waited over 24hrs to tell me this:
Hello,
Thank you for contacting us. I apologize for the inconvenience.
This email is to notify you that the one you purchased from us is still out of stock. The supplier has extended the replenishment date to.
At this time, we can:
1.) Continue keeping the order on hold until the merchandise has arrived.
2.) Cancel the order and issue a refund.
Thanks for your understanding. We look forward to hearing from you. Take care.
Your reference number: **********
Thank you,
Jessica

As you can see, they left the replenishment date empty. So no idea how long it'll be. So I ordered another one. At 6:00pm, without confirming I wanted it cancelled they messaged me saying it was shipped!
They won't even acknowledge their mistake, saying the mistake was on my end.
Their communication is terrible. Obviously the mistake was on their end and mistakes happen. But blaming me makes it so much more frustrating.
I definitely will not be dealing with them again.

Calling straight talk has always been the absolute worst part of using their service. Their customer support has always been awful. But they found a way to make it much worse. Their reps are much more open about their impatience now and will just hang up on you. After waiting for 10 to 20 minutes on hold you get to beg them to help you and hope they will not make you have to repeat the process. I've used Straight Talk for over 5 years, the best part was that setup was complete and I didn't have to deal with their customer support much.
I recently tried helping a family member try switching to Straight Talk. They purchased an activation kit and I attempted to activate their phone. The website said I needed to order a new SIM card, even though there was one in the kit. So I ordered another one. Same thing, I needed another new SIM card. I've gone through this process before, I've bought and sold over 100 phones and am very familiar with them. I checked compatability, it was good. So I tried calling...
I am so done with Straight Talk. Their service sucks and their coverage in my area has gotten worse. I literally have nothing to lose by going with anyone else.

First of all, I was emailed by their company saying they would pay me to leave them positive feedback. They have terrible customer service. I ordered a dash camera from them and it was horribly made. I could not get it to work correctly and it would constantly freeze up. I asked to return it and Tomtop finally responded after 4 days. They did everything in their power to avoid taking responsibility for the issue. I even made a video showing the problems with the camera. It took about 2 weeks of going back and forth with them through emails, waiting days in between each email to finally get my money back. This company does not value you as a customer, they value your money. Once they have your money then you are pretty much on your own if you have an issue.