- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I purchased a whole house water filter only to be sent a refurbished unit that still have chlorinated/ white residue around the valves on the cylinder head.
After raising the concern to East Midlands Water company I have abruptly been ignored where no acknowledgement of my emails, calls are being returned. I sent the product back via UPS tracking and it was received and signed for by Mr Coleman almost 27 days ago now. Absolutely shocking. No customer service. No consideration or customer care is present. Given this experience I sadly will no longer be using East Midlands Water Company. Should they have corresponded and worked with me at the earliest convenience I would of happily exchanged for a different unit.
Your lack of customer care proceeds to loose customers. I find the fact you sre able to ignore people and their emails and just hold my money until you decide its OK to send back is ridiculous.
Moving forward the fact you don't state yoy refurbish the units and then send them to your customers is also awful. I feel absolutely let down.
The only positive is the shipping. Quick shipping using DPD
Tip for consumers:
Do not use this company. Incase you end up in the same situation as me.
1. Been sent a refurbished unit thats dirty
2. I sent it back for refund
3. Have now been ignored and still no refund.
4. Been left almost 30+ days with no refund bare in mind these units are not cheap. £660+
Products used:
BT65 whole House water Filter.
No returns. Clearly they do not deal with returning products for a refund. Been almost 30 days with no acknowledgement or refund
Samuel M.'s review of East Midlands Water Company earned a Very Helpful vote
Samuel hasn’t received any thanks yous.
Samuel doesn’t have any fans yet.
Samuel isn’t following anybody yet.
Empty.
Avoid this company like the plague people. We purchased a crown water softner thinking it will be...
There's a lot of companies to choose from, avoid this one. Their customer service is garbage. I...
