I bought my ticket from flight hub which is Edmonton, Toronto, Bogota, Cali. Anyway, the flight from Edmonton to Toronto will be after just midnight and arrive in Toronto at about 6:00 a. M then leave to Bogota at 8:00 a. M which is great waiting in Toronto only 2 hours. Then air candida cancelled the flight time and get email from flight hub that I need to call them. I did and they change my flight from Bogota back to Toronto from after noon to late evening which is ok with me because this give me 3 hours enough time to fly from Toronto to Edmonton on my way back. However flight hub never told me that the flight from Toronto to Bogota will be 11 hours waiting at the airport in Toronto. I called air Canada if they can help me to fly from Edmonton instead of midnight to early morning so I do not have to wait 11 hours in Toronto. Air Canada said they can do nothing for me because I bought my ticket from flight hub. I called flight hub many time and explain to them the situation that 11 hours waiting in Toronto to go to Bogota is very long and I am senior. Flight Hub did nothing for me. All they told me to call air canada, this or that. No help at all. And they accused me that that I accept their agreement which I did not because they never told me not on email or on the phone that I have to wait 11 hours in Toronto on my going to Bogota. Every year I buy my ticket from them but from now on, I shall never do this because this is the worse I experience I have with them. Al I wanted is to fly from Edmonton in the morning instead of midnight so I do not have to wait 11 hours at the airport in Toronto going to Bogota. There is flight from Edmonton to Toronto November 03/2017 at 7:30 am. and arrive to Toronto around 1:30 and then fly to Bogota at 5:00 p. M this is good so the waiting will be 4 hours instead of 11 hours but no help at all.
Dear Samy,
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