Sanaz G.

We'd reserved a car from Right Cars rentals. When we got to the airport their shuttle didn't show up. No one answered the phone numbers provided by them. Calling several times, and no success! It took us more than 3 hours to find the shuttle to the rental cars location. When reaching there, the rental car company- Right Cars- which had no agents available, and all process was being done virtually, said that my 6 year old kid has been set as the driver! And there is no way that they change it. So they canceled the booking and booked another cars twice as what we were supposed to pay originally. After more than 4 hours, with two little kids we could get the car. And can you believe it that they did not send us the refund. So after such a hassle they actually charged us 3 times of the actual price! Right Cars the worst ever. This was the first time that we had such a terrible experience with a rental car company!