My 91 year old mother wears a very narrow shoe. In trying to find shoes to fit I ordered 4 pair from Online Shoes. They did not fit, slipped on her heels. I returned them over a month ago. In checking my Visa I found I had not been credited, yet! I tried to contact them and found their site was down and all of these negative comments. I sent a note to Visa but have not heard back from them. Today I go to my mailbox and there is the package returned to me unopened. Now what do I do? I will contact Visa. Am I out $228? If anyone out their is getting their money back please comment what you did to do so... anyone interested in some 7/7 1/2 narrow black slip on leather shoes?