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I ordered $829.46 worth of merch. Unfortunately, somewhere between shipping and receiving I only recieved $200 worth. One box was great but, the other was tampered with. Someone cut the label off the box and taped to a smaller box. All but one piece of my order was missing in the box. Looking at the label, what was shipped never would have fit in the box I received. I am an elderly widow. These tools were ordered to help me do something I love gardening. Plus, a couple gifts for Christmas for a family member. UPS is investigating, but because the label said 2 packages and I recieved 2 boxes they warned me I may not get anything back. I really just want the tools I ordered.
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While searching for a number of different items, my search took me to Garrett Wade's website....
I wanted someone to just give me an RMA and an address to return the product to. Instead, I got...
Dear Sandra,
We're so sorry to hear that all but one of the items that you ordered was missing from the box. Can you please write to me directly? My name is Susan and I would like to resolve this for you. My email address is susanm@garrettwade.com. We can understand your disappointment. I look forward to hearing from you and resolving this for you.