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I placed my order on May 5th, it still hasn't shipped. When I contact them I get the same reply giving me a tracking number but when checking it the result is always the same:
On Its Way to USPS
May 19,2020 at 5:30 am
Picked Up by Shipping Partner, USPS Awaiting Item
INGLEWOOD, CA *******
I don't believe that they being truthful and am starting to think I'm never getting my order.
Contacted the live chat wasted 40 minutes to be told the same thing but this time they claimed another shipping company had the package. The tracking info is exactly the same. Waiting in Inglewood California to be picked up.
Do not do business with this company.
So, they posted this on another site.
AaronW May 16 Fairfield, Connecticut, United States #*******
Yes I have dealt with this customer. Not only did she demand to get her aids overnighted to her twice, she then expected to return them for full refund and leave us bad reviews all over the internet. Good job!
More lies, not surprised in the least it's just more of the same from this company. I have never spoken to or emailed anyone calling themselves AaronW at Century.
The only people I have had any contact with was Michelle (phone and email) and Jon Stoddard (automated emails) I never demanded overnight anything. My first order was done online, the second was through Michelle and you can read what happened above. They claim on their website to have a no quibble refund policy. Now they're trying to claim a restocking fee which is not mentioned anywhere in their return policy.
I didn't need to try your hearing aid for 15 days, I ordered the wrong one the first time which I explained. Your company made promises they knew they could not keep with the first return and reorder. If you hadn't completely botched things I would have taken the 2nd hearing aid, but you didn't. Then you mailed something I told you not to. And deleting negative Facebook reviews, stay classy Century Hearing.
"If you are not happy with your hearing aids for any reason, you can return it for full refund within 90 days.We will issue a full refund once we receive your return, and will reimburse all costs associated with this order, including your shipping costs back to us."
This has been a 20 day ordeal. I ordered a hearing aid from their website not realizing that in clicking a link I had left the type of hearing aid I wanted. When I received it, I immediately contacted Century. No one answered their phones during business hours. The next day I spoke to Michelle in customer service and she said no problem, I'll send you a return label and once we have it we'll give you a partial refund and ship the new one. But we're going to be closed next week. I told her that would not be acceptable as I need the hearing aid as soon as possible. Oh no that won't be a problem, she said, there will be someone here to take care of it. That I would have it by Monday or Tuesday of the following week AT THE LATEST. Wednesday I started trying to contact Century calling only to get voice-mail. When Michelle finally returned my calls I told her I didn't want the hearing aid and to refund my money. She said the package had shipped and she would send me the USPS tracking number at once. At once is not 10 1/2 hours later, at 10:30 P.M.! The package had not shipped, the USPS had been notified to expect a package 3 days earlier. I emailed Michelle and told her NOT to send the hearing aid and to refund my money. They mailed it anyway. It came Monday and I've been trying to get another return label since.
Sandra L.'s review of Century Hearing Aids earned a Very Helpful vote
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