Sandra L.

The customer service is of no value what so ever. They are from the Philippines and all they do is read a script. No knowledge of anything about the. Products. They sent a fed ex label for shipping return. To which now there is no record.

The product had a part that was unable to connect correctly. After 5 phone calls a new handle was shipped again did not work 4 more calls later another handle shipped. It didn't work either called customer service and was told to do all kinds of ridiculous things. That they were told has already been done multiple times. I returned the item with their fed ex label and now they have no record of the fed ex label or returned shipment. They are refusing to refund my money.