Sandra N.

I wanted to send flowers to my daughter in the US and placed an order.
The PR said that they would email my daughter when delivery had taken place though not before they had delivered. They emailed me instead confirming delivery had taken place.
I checked with my daughter after the delivery date and no they had not been delivered.
They lied about this and then making matters worse by stating that they had no access to the building and the contact details did were not able to be used.
This also is not true.
I emailed them again and asked for a refund.
I do not like being lied to and I do wonder how many people just walk away not knowing that the flowers they paid for have not been delivered.
Then 15 emails repeating that they had refunded my payment and if I ever needed flowers again they would be pleased to deliver them. I had the same situation with a different florist but the difference was they were very apologetic and bent over backwards to put things right.
One other issue, they do not tell the customer until the order has been made and that there is an almost $15 service charge so flowers look reasonable but end up being a lot more. Many complaints about this on Google
No apology just defensive and very bad experience.
Re: From You Flowers Online Order #*******
Thank you for your order, which is now being processed. To contact us regarding your order, please click here.

Expected delivery times are as follows:
Residential: 9 AM - 6 PM
Business: 9 AM - 5 PM
Never again