Sandro G.

Booked a flight to Washington in August for November. After a lengthy booking process I received a confirmation. Unfortunately a day later I was told the flight I booked was no longer scheduled to fly. This information was factually incorrect. What I believe happened is that they confirmed a flight they didn't have any seats for. They offered an alternative which wasn't acceptable for me. I asked for a refund. I had to accept an admin fee despite the time I waisted with this cowboy outfit but had no option. I was told the refund would take 7-8 weeks at a maximum to process. Why 7-8 weeks is beyond me. It's been 9+ weeks plus and still no refund. How is that possible? Have you ever heard about a 8 week refund process to a credit card? I dealt with Nick Johnson, Oscar Jackman and Nicki Jones. One less competent than the other. Very disappointing and bordering criminality. It's just sad they feature on Kayak which one would think would vet their agents.